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FAQ

  • General Questions

    • Q: When was your company established?

      • **A: MLX Print International was established in 2020 and is based in China, specializing in providing high-quality printing services to clients worldwide.

    • Q: What are your main services?

      • **A: We offer commercial printing, packaging printing, personalized printing, book printing, and adhesive label design and printing services.

  • Service Questions

    • Q: Do you offer custom printing services?

      • **A: Absolutely! We specialize in providing custom printing services to meet the unique needs of our clients.

    • Q: How can I get a quote from you?

      • **A: You can submit a quote request form through our "Contact Us" page or directly email us at info@mlxprint.com. Please provide your specific requirements and quantities, and our team will get back to you with a quote as soon as possible.

  • Technical Support

    • Q: What printing equipment do you use?

      • **A: Our equipment includes the Heidelberg 7+1 UV printing press, Fiat 8+1 multifunction precision full-rotary label printing machine, and HEIDELBERG CD102 7+1 offset printing machine.

    • Q: How do you ensure print quality?

      • **A: We use state-of-the-art printing equipment and have strict quality control at every stage of production to ensure that every product meets high-quality standards.

  • Orders and Delivery

    • Q: What is your delivery time?

      • **A: Delivery time depends on the specific requirements and quantities of the order. Typically, we complete production and ship within 15-30 business days after receiving the order.

    • Q: Do you offer international shipping services?

      • **A: Yes, we provide international shipping services to ensure your orders are delivered safely and promptly worldwide.

  • Customer Support

    • Q: Can I return the product if I'm not satisfied?

      • **A: We are committed to providing high-quality products and services. If you are not satisfied with the product you received, please contact us within 30 days of receipt, and we will do our best to resolve the issue.

    • Q: How can I contact your customer support?

      • **A: You can submit an inquiry through our "Contact Us" page or directly email us at support@mlxprint.com, and our customer support team will get back to you as soon as possible.

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